Central Station Alert - Delaware

Police Dispatch for the State of Delaware

June 22, 2012

AlarmWATCH recently attended the FARA False Alarm Reduction Agency Board Meeting and was advised by the State of Delaware ALL Alarm Users in the entire state need to be registered with the Police Department. The Police Department will continue to take all requests for dispatch from the central station however they may fine the alarm user for having an unregistered alarm.

In addition to requiring permits for every alarm user, the entire State of Delaware now requires 2-call Verification before a police dispatch can be made on Burglary Signals. AlarmWATCH will call the premise and the first person on the call list to verify the alarm and obtain a proper Alarm Cancellation Code. If there is no answer, no valid code, or a request for dispatch, the central station operator will request the police to respond.

AlarmWATCH asks that you notify your subscribers and request they provide you with their cell phone numbers that can be used as the second call after the premise instead of a work, family, or neighbor’s number.

If you are not taking advantage of our Instant Email/Text notification this maybe a good time to notify your subscribers of this service. They can receive an email or text on any alarm condition and call the central station before the police are dispatched.

You may contact our Dealer Services Department, at any time, to request a report of all subscribers that are not registered in a jurisdiction requiring a permit.

If you have any questions, please do not hesitate to contact Dealer Services at 866-500-8808 ext. 2014 or mddealerservices@copsmonitoring.com.

 

 

 

 

Reliability When Others Fail

Hurricane Irene
Hurricane Irene

"In 16 years of handling alarms, I’ve never seen that much activity. We handled nearly a months worth of alarms in 3 days.

Through the entire hurricane cycle, the AlarmWATCH team kept response time at reasonable levels. Our team knew exactly what to do under the most adverse weather conditions." 

-   Richard Bosley, 
AlarmWATCH Central
Station Manager

COPS Monitoring