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We are critical on the way we handle the signals of your subscribers. Many years experience and integrity have come into the development of our Central Station Dispatch Procedures. Fire Elevator Emergency Calls Unscheduled Openings Central Station Dispatch Procedures In all instances, AlarmWATCH will follow state or local laws. Commercial - Dispatch the fire department immediately. Once the fire department has been dispatched we call the premises. If there is no answer, we will call notification list until a contact has been reached or messages have been left with the entire list. Residential - Call back to the premises. If correct code is given and we are told that everything is fine, we will cancel the alarm with no further action taken. If we call the premises and incorrect/no code we dispatch the fire department and call notification list until a contact has been reached or messages have been left with the entire list. Hold-Up / Panic / Ambush / Hostage / Duress: Commercial - Dispatch the police department immediately. No other calls are made. Residential - Dispatch the police department immediately and call notification list until a contact has been reached or me messages have been left with the entire list. Commercial and Residential - Call the premises. If the incorrect alarm cancellation code is given, or there is no answer, we will dispatch the police and call notification list until a contact has been reached or messages have been left with entire list. If the business or home is located in a jurisdiction that requires licensing or permitting of the alarm system, and it is not registered or registration is suspended, NO POLICE DISPATCH CAN BE MADE. If the business or home is located in a jurisdiction that requires two-call verification, the premise and first contact person on the notification list will be attempted. If no answer or no passcode is given from either number, the central station will dispatch the police and notify the rest of the notification list.
Operator will ask person for an elevator account number. If they have the account number, we will notify the notification list. If no response we will dispatch the fire department. Dealers have the option of making this signal a trouble or a fire alarm. Commercial Fire- Dispatch the fire department and notify the call list. Residential Fire- We notify the premises. If no answer/ no code, we dispatch the fire department and notify a contact on the call list. Commercial Trouble- We notify the premises of the signal being received. If no answer at the premises, we notify a contact on the call list immediately. Residential Trouble- We notify the premises of the signal being received. If no answer at the premises, we will try any other numbers given to us to reach the homeowners. Commercial - Notify the premises. If no answer, we will notify the call list until we speak with someone or messages have been left with entire notification list. Residential- We will notify the remises of the signal being received. If no answer, we will try any other numbers given to us to reach the homeowners. Trouble-Supervisory-AC Loss-Low Battery: Commercial - Call premises, if no answer, we will call notification list until we speak with someone or we will leave messages with the entire list. Residential - Call premises, if no answer, we will call homeowner's work or cell until we speak with them or messages have been left. Note: The following troubles will be held for 5 minutes waiting for a restore; if trouble condition restores, the signal will be logged with no action take. If the trouble does not restore the above procedures will take place. These trouble conditions are as follows: Fail to Communicate; Network Trouble; Phone Line Trouble; Network Condition; and Loss of Radio Supervision. This procedure is for both residential and commercial subscribers. Commercial/ Residential - Call the premises. If we call the premises and receive no answer or incorrect alarm cancellation code, we will dispatch the medical units and call notification list until a contact has been reached or messages have been left with entire list. For actual medical alarms, the operator will stay on the line with the subscriber until help has arrived. Temperature or Water Sensor Alarms: Notify the the premises or the call list immediately. Call premises, obtain name and code and adjust schedule. If invalid code is given or no answer, we will call notification list until someone has been reached or messages have been left with entire notification list. Call notification list and advise of no opening. *Will not be handled on all major holidays Call premises, and obtain name and alarm cancellation code. If correct code is received, extend the new closing time. If incorrect code is given, call entire notification call list informing them of signal. Notify the Alarm Company via daily report. Commercial- Notify the subscriber at the premises telephone number. If unable to reach the subscriber, we will notify a contact on the call list. In storm conditions, no action is taken on Low Battery signals. Residential- Notify the homeowner at the premises telephone number. In storm conditions, no action is taken on Low Battery signals. If unable to reach a contact and messages are left at the premise, no further action will be taken. Commercial - Notify the premises. If unable to speak with someone, we will leave messages with entire notification list. In storm condition, no action is taken on AC Loss signals. Residential - Notify the subscriber at the premises. If no answer then we will call homeowners work or cell until we speak with them or messages have been left. In storm conditions, no action is taken on AC Loss signals. Pull the dealer account copy. If code/zone is not on dealer information sheet, we will notify the dealer only of unidentified signal. Any account transmitting 8 signals or more in a one-hour period. Runaway dialers may block the transmission of other alarm signals into the receiver and must be shut down immediately. A charge per signal will be assessed to the dealer if the runaway account continues two hours past the notification to the dealer. This charge is at the sole discretion of AlarmWATCH. Priority List For Alarm Signals
AlarmWATCH™ P.O. Box 81, Hunt Valley, MD 21030 866-500-8808 |
