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| Company News Important Notice for Dealers June 16, 2010 AlarmWATCH will NOT dispatch the police to any subscriber in non-compliance with local alarm ordinances or laws. AlarmWATCH MUST HAVE A COPY of the end users permit or registration # on file in order to request a police dispatch. If the FARU notifies us of a subscriber's permit expiration, suspension, or non compliance we will change the subscriber's status to "non dispatchable". AlarmWATCH can provide your company a list of subscribers that do not have a permit or registration number by contacting our Dealer Services Department at 866-500-8808 ext 157 or dealerservices@alarmwatchinc.com. State and Local authorities are introducing or developing new alarms ordinances all the time. AlarmWATCH also recommends joining your state alarm association in order to keep current with new alarm ordinances. If you have any questions regarding this policy, please contact our Dealer Services Department at 866-500-8808 ext. 157. AlarmWATCH, Inc. UL Central Station Partners with April 6, 2010 European High-Tech Video Surveillance Provides New Level of Services to Prevent Crime and Safeguard U.S. Businesses and Residents. Read the press release. ISC West Cocktail Reception March 25, 2010 AlarmWATCH hosted a private Cocktail Reception at Pinot Brasserie at the Venetian Hotel. Anne Arundel County Maryland Ordinance Change October 19, 2009 Notice to all Alarm Dealers and Customers in the County of Anne Arundel, MD. Please review the Bill which will effect alarm customers and Security Installation Companies. Important Central Station Alarm Reporting Notification August 19, 2009 We have recently reviewed our alarm code event mapping for Contact ID and SIA formats in order to ensure our database is in compliance with the industry standards. We used the standards listed on the Central Station Alarm Association (CSAA) web site. The CSAA is the recognized Central Station authority in our industry. As an outcome of this review we have made the following changes to the event codes in order to align ourselves with the industry standards. Download the event code changes. Montgomery County Maryland Subscribers & Dispatch Violations Important changes have been enacted affecting all alarm companies and their subscribers located in or doing business in Montgomery County Maryland. Effective October 1, 2008, Montgomery County will NO longer issue warning notification, but will, issue $500 civil citations for each and every request for dispatch that is made by an alarm company where the request for dispatch is not made in compliance with the alarm law and executive regulation. In simple terms, In a letter dated August 27, 2008 from Ms. Norma C. Beaubien, Director, FARU for Montgomery County, she discusses the details of these changes and where you may go to find out additional information. Access this letter now. DEALER ACTION NEEDED Dealer Notification: Inclement Weather Policy & Procedures July 9, 2008 Storm season is rapidly approaching and AlarmWATCH would like to take a moment a remind all of our valued customers of our inclement weather policy. DURING INCLEMENT WEATHER: 1. AlarmWATCH reserves the right to take no action on maintenance priorities (AC Loss, Low Batt, and Trouble Signals) in the event the central station is experiencing high volume activity due to inclement weather, rolling brown outs, or black outs. Most residential and commercial alarm systems installed today have AC Power monitoring features included, as part of the system programming. Under standard central station protocol, when AC signals occur we call the subscriber and contact list (unless instructed otherwise) and fax to the dealer via their daily activity report. If AlarmWATCH is experiencing a heavy storm cycle, we can have 100-1000 or more AC's signals hit at once and then our protocol is to auto-log the signals, which allows us to handle higher priority and actual alarms in a timely manner. Typically, the AC power feature is programmed into the alarm panel as a non-essential feature, not crucial to the user's system needs or requirements. However, in certain requirements AlarmWATCH's responding to AC Power signals may be categorized as an actual alarm condition (such as commercial refrigeration, sump pumps, medical equipment, etc.). When to Notify Central for Special Handling If you have any facilities that fall under this Priority 2 Critical AC Alarm status, please send in a data change to Data Entry for each account. You are required to specify the zone that is AC Alarm and the specific reason for this request. The AlarmWATCH Data Entry department will evaluate the request and, if deemed necessary, the zone will be set up as a Critical AC Loss and adjust the priority and contact list accordingly. Thank you for doing your part to ensure that systems run smoothly, even in bad weather. If you have any questions, please contact Dealer Services Department at 1-866-500-8808, ext 157 or dealerservices@AlarmWATCHInc.com Dealer Notification: Daily Dispatch Summary Report July 1, 2008 In order to adhere to local ordinances, AlarmWATCH will now be providing your office with a Daily Dispatch Report beginning July 15th, 2008. This report will detail all subscribers that required a police dispatch within the last 24 hours. Several alarm ordinances require a written notification of a police dispatch to the subscriber. This Daily Dispatch Report is intended to provide you with that information, as well as information on all of your subscribers' dispatches. Our new automated system will deliver this information in a single daily compiled report, more efficiently, quickly and accurately than our manual process. Currently, you receive a manually faxed dispatch form for each incident. These will be replaced with a new Daily Dispatch Report. This report will be sent to your office automatically as a daily fax or email. We will use the current fax number or email address which is on file for you. If you would like to have this report sent to a particular email address, please contact Dealer Services. AlarmWATCH strongly recommends that you contact subscribers after police dispatched to determine if service is needed in an effort to prevent false alarms. We appreciate your cooperation in this matter. AlarmWATCH constantly reviews all procedures and policies in order to make the central station more efficient and these types of changes allow our operators to concentrate on the handling of property and life safety alarms. If you have any questions regarding this matter please do not hesitate to contact our Dealer Services Department at 1-866-500-8808, ext 157 or New! Instant Text or Email Messaging on Signal Activity No more 3 a.m. phone calls from Central on non-urgent signals like AC loss, low battery, power outage during storms, opening/closings--now you can elect to receive all or some types of signal activity for instant text messaging or emailing. In cases of alarm events, you can contact Central before operators have contacted authorities. This new service upgrade from our Manitou System will send the following information in an email or text message, instantly, within seconds of Central receiving the signal: * Date & Time Best of all, this new feature is available at no charge to you or your subscribers! Open House at Our New Facilities We celebrated our new 14,000 square foot state-of-the-art facility with a day of guided tours, product-driven workshops and a Cocktail Reception on April 29th. If you missed the fun and would like to arrange a private tour, contact Guy Kline at 866-500-8808 or email info@alarmwatchinc.com . View photos from the Open House. AlarmWATCH Hosts Cocktail Reception at ISC West Friends and associates of AlarmWATCH were invited to a private Cocktail Reception on Thursday, April 3, 4;30 p.m. to 7:00 p.m. at Pinot Brasserie at The Venetian Hotel. Final Notice - Important Message About Alarm Communications Prior to 2/18/2008, you will need to upgrade your current analog network based radios and cell back up devices with a new digital network version radio or cell phone communicator. Read this important message in its entirety. New Director of Sales & Marketing Hired Guy Kline launches marketing of innovative services aimed at small and mid-sized dealers. Download the PDF press release. AIM - Automated Internet Monitoring AlarmWATCH is committed to supplying the latest in security industry technologies to keep our dealers on the cutting edge, so you can offer the most advanced services to your subscribers. With this in mind, we are proud to introduce AIM, an innovative Automated Internet Monitoring service.
VoIP is catching many dealers off-guard when subscribers change their telephone service to a VoIP carrier such as Vonage or Comcast Voice, without notifying their security company (more on VoIP problems). Subscribers, and in some cases dealers, are unaware that an add-on device must be installed to the existing alarm panel. Problems will soon be magnified, as phone companies are moving toward using VoIP in their switching stations, which will effect the communication of alarm panels, even when the subscriber is not using VoIP at their locations. AIM is the solution to these problems. AIM provides a new mode of monitoring which receives signals over broad band connections. AlarmWATCH now has AIM available on multiple receiver types including: We also:
All above named manufacturers offer modules that can be incorporated with any alarm panel using inputs. This means now even older alarm systems can be used with AIM. DSC is considered the ideal solution for this because it has connections for the most products These devices require different IT receiver account numbers. Contact AlarmWATCH's IT department to obtain the necessary account change information, by email or call the Central Station, 1-866-500-8808. VoIP and Security: What You Should Know Many businesses and homeowners today are attracted to Voice over Internet Protocol or VoIP services from local Internet providers and cable companies. VoIP offers significant cost savings on local and informational calls as well as streamlining service providers by utilizing one vendor for both networking and telecommunications. However users are unaware of the security issues and vulnerabilities of VoIP systems in relation to security alarms and emergency services when provided by some local Internet providers and cable companies. Learn about the 6 problems that alarm companies have encountered. AlarmWATCH™ P.O.
Box 81, Hunt Valley, MD 21030 866-500-8808 |
