Manitou Software Features

Automation that Improves Efficiency and Accuracy

AlarmWATCH’s Bold Manitou system offers a variety of Action Patterns, General Schedules and Programming Commands that are automated actions taken by the software that help with notification, false alarm reduction, and reducing operator error.

Learn more about how these functions work, how and when to use them.

About Action Patterns | About General Schedules | Programming Commands including:
Holding an Alarm Event | Two-Trip Delay | If Open/If Closed | In Test

Action Patterns

An Action Pattern can be created to give an operator step by step instructions on how to handle an alarm. You can customize Action Patterns, based on your entire account base, at a customer level, an event level, or zone specific level.

Some of the most common Action Patterns are:

  • calling the lists before dispatching the police;
  • calling the list only;
  • instant text or email notification;
  • different call list for different events or zones.

Action Patterns are beneficial to everyone because they reduce the possibility of the operator misinterpreting instructions or missing a step. When an Action Pattern is created, it will provide the operator with step by step instructions on how to handle the alarm.

For example, instead of having a comment to tell the operator to call the notification list before dispatching the police and then having to remember the instruction, an Action Pattern can be created so Manitou automatically generates an alarm with the premises first, notification list second and the police last. Another popular Action Pattern that can be created is when a customer doesn’t want to be called on an AC loss but still wants to know about it—in that case we can simply send them an instant text or email to notify them of the AC loss without any operator intervention. This is beneficial to the customer because they do not get disturbed at 3 a.m. for a power failure and when there are major power failures where the central station may not notify, the customer will still be notified of the AC loss. This is also beneficial for the central station because we can focus our attention on emergency calls.

Another use for Action Patterns may be when you need a different call list for fire alarms than you do burglary alarms. This can be done simply by creating different call lists and assigning the alarm event codes to the proper Action Pattern.

If you choose these options you may simply use the Special Instructions Field on a New Account or Update Account.

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General Schedules:

A General Schedule can be created when you need different actions to be taken during different times of the day.

There are two types of General Schedules that can be applied.

(1) A General Schedule can be applied to a phone number, a person, or an entire call list. When a General Schedule is applied to a phone number, the number can only be called during the time frame created in the schedule. When an alarm is activated the phone number will not populate an alarm screen and will not allow an operator to select the phone number to call. This is very helpful in preventing a call to someone at three a.m.

(2) You can also create a General Schedule to handle alarm events during different times of the day. The most popular General Schedule being applied to alarm events currently is for AC loss: the customer wants to be called during the day for an AC loss but does not want to be called at midnight. Applying a General Schedule to an AC loss alarm event will bring the AC loss to an operator's screen to be handled during daytime hours but will simply log into the account history after hours, during a time frame set by the customer.

If you choose these options you may simply use the Special Instructions Field on a New Account or Update Account.

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Programming Commands:

Programming commands are very popular to help reduce false alarms. There are several types of Programming Commands:

  • Holding an alarm event waiting for a restore, opening, or cancel:

You may instruct the central station to hold any type of alarm for a time frame of up to one hour while waiting for a restore, opening, or cancel. If the alarm is held and a restore, opening, or cancel signal is received during the time frame selected, the signal will log with no action taken. For example, a customer may set off a burglary alarm and disarms the system within one minute; using this option, Manitou could hold the alarm for one minute and if a cancel signal is programmed to report to the central station and it is received under one minute, then the burglary signal will log and prevent a false alarm. Again, no note is needed because the Manitou Software will complete this task behind the scenes, thereby reducing operator error.

This is also very popular for trouble signals that typically restore within minutes and there is no need to contact the customer. Another use is for holding an AC loss for a residential account for an hour, while waiting to see if it restores before calling the customer. Please keep in mind that if you set a one minute time frame for an alarm and the restore, opening, or cancel comes in after the time frame, then the signal will be handled with standard operating procedure. If using this option the alarm panel must be programmed to send a restore, opening, or cancel to the central station. You will also need to provide our Data Entry Department with the exact code and zone of the alarm you would like to hold and the exact code and zone of the restore, opening, or cancel that will be allowed to cancel the alarm.

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If you choose this option you may use the following form.

  • Two-Trip Delay:

Manitou will hold an alarm for one minute, while waiting for an additional alarm to come in. If a second alarm is not received, then the alarm will be logged. If two alarms come in, then the alarms will generate an alarm screen for an operator to handle. If a single alarm comes in without the zone, it is “married to” the zone and will log. Please contact our Dealer Services Department to make sure this is the right option for you. You cannot hold a motion for a perimeter nor can the relationship be one way. If you choose to hold a zone 6 motion for a zone 5 front door, and only the front door comes in with no alarm motion, the front door alarm will log.

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If you choose this option you may use the following form.

  • If Open/If Closed:

In order to use this feature the subscriber must send opening and closing signals. The actions will be determined on the open/close status of the alarm panel. This feature allows you to have alarm events handled differently when businesses are open or closed. A good example is a temperature alarm--when the business is open, they know their freezer is open and do not want us to call, however once they arm the system and leave for the day, they want to be notified on that freezer alarm.

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If you choose this option you may use the following form.

  • In Test:

The In Test feature is used when a customer has a zone that must always be active even when testing the system. If the zone is programmed in our Manitou Software with the In Test feature and the customer is testing the system, then the alarm will still be active and report to the central station for an operator to handle, even though all other signals are logging. This feature is popular with banks, who are required to test all hold up buttons monthly. While testing the system the bank has the potential of being held up; however, if you program a remote hold up button with the In Test feature the bank manager could push the remote and a signal will be sent to an operator to take action.

Please keep in mind that if this feature is used, the only way for the bank to test that zone would be to set off the alarm and immediately call in, this zone could NEVER be placed on test without the subscriber contacting your office and sending a change to Data Entry.

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If you choose this option you may simply use the Special Instructions Field on a New Account or Update Account.

If you would like to know more about Action Patterns, General Schedules, and Programming Commands or would like to use one of these features, we strongly recommend contacting our Dealer Services Department to make sure we will be able to deliver what the customer is expecting before promising this to the customer. When using one of the above services you will need to provide specific information to our Data Entry Department in order to have the request correctly entered and functioning properly.

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If you have questions, please contact mddealerservices@copsmonitoring.com or call 866-500-8808 ext. 2014.

COPS Monitoring