The Uplink devices are designed to leave the customer site wireless using the cell network or internet. The signals are sent to the Uplink monitoring center and are relayed to AlarmWATCH over plain telephone lines. These devices are still subject to hitting VOIP issues because the signal is sent to AlarmWATCH via phone lines.
Dealers using Uplink products will need to sign up as a user under the AlarmWATCH master account. The dealer will have a log in id & password for Uplinks website and they will activate and deactivate the devices thru the Uplink website. Uplink bills AlarmWATCH for the service and AlarmWATCH bills the dealer. This cost is in addition to the monitored account charges from AlarmWATCH. When dealers need help with programming devices they should be referred to the Uplink tech support team.
Note: Uplink devices are sent to AlarmWATCH over plain telephone lines which may result in communication problems if they hit a VOIP phone line.
Uplink Communications Devices
-- Jack Rain, Chesapeake
Systems Service