Monitoring Services

Put Your Reputation in the Hands of a Proven Industry Leader

AlarmWATCH Monitoring means first class service, rapid response, state-of-the-art technology and total support for independent alarm dealers.

AlarmWATCH’s robust facilities are housed in a modern 14,000 square foot facility and serviced by a staff of over 100 dedicated security professionals. AlarmWATCH maintains leading edge industry capabilities to deliver monitoring for virtually every subscriber need—residential, commercial or governmental.

Popular services include:

 

Supporting Alarm Communications and Interactive Service from Every Major Manufacturer
The list includes Connect 24, C24 Interactive, AlarmNET, AES, Uplink, DMP Internet, Tellular, Alarm.com

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Internet / GSM / Interactive Services
With VoIP affecting the alarm industry, AlarmWATCH support every major option for Internet monitoring of alarm systems.

  • AlarmNet GSM/IP Devices
  • DSC/SurGurd GSM & IP Devices
  • Uplink GSM/IP Devices
  • Tellular, Telguard and Alarm.com Devices
  • DMP IP Receivers
  • Fire-Lite Teldat IP Receivers
  • Automated Internet Monitoring (AIM)

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Video Surveillance, Alarm Verification and Monitoring
AlarmWATCH offers cost-effective video services for security and remote management including video verification, open/close video reports, video email services, escort security, and coming soon, video guard tours, events and virtual visits.

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Dealer & Subscriber Remote Access via the Internet
AccountWATCH computerized dealer access system allows you to access your subscribers’ database 24 hours a day via the Manitou secure web server. Provides enhanced reporting of your accounts, quickly and easily. Subscribers are able to view live activity, customer information, run reports, and place account on test.

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Text Message & Email Notifications
No more 3 a.m. phone calls from Central Station on non-urgent signals, like AC loss, low battery, or openings and closings. Your subscribers can elect to receive all or some types of signal activity by instantaneous text message or email.

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Environmental Services
Commercial and UL Fire, CO2, water, temperature—full range of environmental monitoring.

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Government Services
Ask about our government certifications and facility capabilities. AlarmWATCH can help you qualify for government contracts.

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GPS Asset & Vehicle Tracking
Commercial fleet tracking provides a cost effective solution for customers to locate and track vehicles in real time. Asset tracking safeguards valuable items such as construction equipment and ATM machines. Theft detection, notification and recovery is conveniently available 24-7 via the web.

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Two-Way Medical Voice (PERS)
Personal Emergency Response Systems and other two-way voice systems let our operators speak directly with the customer in a hands-free environment via the alarm panel or PERS unit.

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Extensive Reporting via Email
Receive subscriber master files, account activity, openings and closings and a variety of other reports daily via our automated web server. Our Dealer Services Team will help you customize our extensive reporting capabilities.

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Not seeing something you need? These are a just some of the highlights and we’re always adding new services. Email us to answer your specific questions or call Dealer Services at 866-500-8808 x 2014 or email mddealerservices@copsmonitoring.com.

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Dealers Talk 

 

“Our customers appreciate the solid state-of-the-art monitoring equipment and the trained professionals who monitor their locations. I trust the staff at AlarmWATCH to take care of my customers’ needs in both commercial and residential situations. This has been a good business solution for us."

--  Lou Gibbs, 
National Security
COPS Monitoring